Tag Archives: hospitality industry

The “F” In Front Desk Doesn’t Stand For Fun…

Posted on 2016/03/02 by The Hook

To be clear, I have nothing but love for my hospitality compatriots at the Front Desk. In general, at least. I’ve toiled in the hotel trenches for almost two decades now and in that time I’ve worked with hundreds of … Continue reading →

Posted in Hotel Life | Tagged , , , , , , , , | 24 Comments

The Hook Saves The Day?

Posted on 2016/01/27 by The Hook

Maybe not, but I’m sure gonna try. The hotel recently received their service scores for January; the month isn’t over yet, but the results were… less than stellar to say the least. After almost twenty years in the hospitality game … Continue reading →

Posted in Hotel Life | Tagged , , , , , , , | 29 Comments

How Am I Supposed To Sit At My Desk With This Knife In My Back?

Posted on 2012/02/03 by The Hook

Okay, this one is a little different, folks. Sure, some things are exactly the same as always… The guest in question was highly dysfunctional – to say the least! This guy requires a team of psychologists to work on his problems! Unrealistic … Continue reading →

Posted in Hotel Employees, Hotel Life, Humor, Life, Postaweek2012, Social Commentary, Travel, Uncategorized | Tagged , , , | 98 Comments

Meet Little Napoleon!

Posted on 2011/06/28 by The Hook

After more than decade in the hospitality industry, you could produce belts from my skin. I’ve accepted my fate: to forever answer to an endless stream of douchebags. Adult douchebags, that is. Kids are another story entirely. I was recently greeted … Continue reading →

Posted in Hotel Employees, Hotel Life, Humor, Life, Postaweek2011, Social Commentary, Travel, Uncategorized | Tagged , , , , , , | 49 Comments

A Positive Message From The Hook?

Posted on 2011/05/25 by The Hook

I realize this blog devotes a great deal of space to shining a light of truth upon those who would spread darkness and stupidity across the North American hospitality industry. In other words, I know I constantly rage against the douchebags I … Continue reading →

Posted in Hotel Employees, Hotel Life, Life, Postaweek2011, Social Commentary, Travel | Tagged , , , , , , | 67 Comments

A Wheelchair is NOT a Luggage Cart!

Posted on 2010/11/02 by The Hook

She is the progenitor of the family line; the nurturer of spirits and the healer of boo-boos. She is the giver of an endless supply of those hard candies no one under the age of seventy likes. She is known … Continue reading →

Posted in Hotel Employees, Humor, Life, Travel | Tagged , , , , , | 2 Comments