Tag Archives: tipping

Everything You Ever Wanted To Ask The Hook…

Posted on 2016/04/01 by The Hook

…but weren’t interested enough to be bothered. As a bellman, and an endlessly-fascinating human being in general, I get a lot of queries thrown my way – and eggs and garbage, but that’s another story – and now I’ve decided … Continue reading →

Posted in Hotel Life | Tagged , , , , , , , , | 29 Comments

The “F” In Front Desk Doesn’t Stand For Fun…

Posted on 2016/03/02 by The Hook

To be clear, I have nothing but love for my hospitality compatriots at the Front Desk. In general, at least. I’ve toiled in the hotel trenches for almost two decades now and in that time I’ve worked with hundreds of … Continue reading →

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The Hook – In A Nutshell Post.

Posted on 2016/02/26 by The Hook

Be forewarned, gentle readers, this post shoots straight from the hip. There will be no long, wind-baggy rants before we get to the point. I’m not interested in replicating the brilliance of, “It was the best of times,” and all … Continue reading →

Posted in Hotel Life | Tagged , , , , , | 45 Comments

The Hook’s Guide To Being A Non-Sucky Traveling Dad.

Posted on 2015/09/02 by The Hook

They put the “over” in overwhelmed, the “father” in fatherhood and at times, the “dumb” in dumbass. They are everywhere, across the highways and byways of the global hospitality industry. They are legion. I walk among them, but I am … Continue reading →

Posted in Hotel Life | Tagged , , , , , , | 32 Comments

A HARD Start To 2015.

Posted on 2015/01/02 by The Hook

Having three days off before, during, and after New Year’s Eve is great for the mind but tough on the wallet. Fortunately, I returned to the hospitality trenches this morning and Fate was waiting for me with three distinctive and … Continue reading →

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Ten-Hut! There’s an Inspection Today, So Straighten Up And Fly Right, Maggots!

Posted on 2014/12/01 by The Hook

There’s an inspector from Head Office (a term that shouldn’t make me giggle so much, but it does), in the hotel today and so, as anyone with a modicum of familiarity with the inner workings of bureaucratic thinking knows, all … Continue reading →

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Anatomy of a March Break Bell Call.

Posted on 2014/03/12 by The Hook

HOOK’S NOTE: A glossary of terms is necessary for the uninitiated among you to enjoy this particular post and so I have included one. You’re welcome. Bell Call:  This is what The Hook does to pay the bills. When a … Continue reading →

Posted in Hotel Life | Tagged , , , , , | 72 Comments

Its a New Dawn, Its a New Day…

Posted on 2014/01/04 by The Hook

Yesterday a guest actually apologized for handing me a $5 tip. “I realize it’s not much,” he sheepishly added, “but hopefully you can find something to do with it.” My answer was simple. A $5 tip isn’t a small gratuity. … Continue reading →

Posted in Hotel Life | Tagged , , , , , | 77 Comments

This Is Not A Post.

Posted on 2013/12/31 by The Hook

This is the hospitality industry’s equivalent of communication from the front. I feel like a soldier writing to his sweetie from a foxhole. Except, I’m not a soldier, I’m a bellman. And you’re not my sweetie, you’re my loyal, understanding … Continue reading →

Posted in Hotel Life | Tagged , , , , | 87 Comments

A Tale Of Two Calls.

Posted on 2013/05/25 by The Hook

CALL #1: A RICH MAN. He had a watch that didn’t come from a case of beer. His car wasn’t a standard issue domestic unit mini-van or a middle-class SUV advertised in commercials featuring shiny, happy people cruising leisurely down … Continue reading →

Posted in Hotel Life | Tagged , , , , , , , , | 84 Comments