Tag Archives: Guests

A Day In The Life. (Or At Least A Piece Of One.)

On a typically atypical Wednesday morning I made my way to the hotel’s mid-tower and knocked on one of the press-board doors that separate the inmates from those of us that try to run this particular asylum, not having any … Continue reading

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Summer “Fun” With The Hook.

It’s been awhile since I shared any of my encounters in the trenches of hotel hell heaven, so I’m going to open with a speech I usually save for slightly different situations but which applies here: “This may not go … Continue reading

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The Bellman Chronicles Revisited.

I haven’t written much about my life in the hospitality trenches lately so here’s a brief look into my world. As a bellman I have one goal to achieve while I’m on a call (in lay terms that refers to … Continue reading

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Random Thoughts And Other Junk In My Head.

Here are some of the disjointed things I think about on a daily basis. Welcome to my waking nightmare. Will I go to hell for tweets like this? Well, now we all know what really happened to Brian Wilson… https://t.co/AJ9z8BZQ2MContinue reading

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10 Impressive Questions To Ask While Checking Into A Hotel.

Traditionally it’s the front desk clerk that asks the queries when a traveler approaches their desk, pulls out a credit card that will soon be smoking, and begins the laborious (and sometimes painful) check-in process. But it doesn’t have to … Continue reading

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What’s The Hook Up To Now?

That’s a damn good question, isn’t it? I’m glad I thought of it. Now let’s get to it shall we? One)  “Whose decision was it to bring our guests closer to the Falls than ever?”  It’s been two weeks since … Continue reading

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You Know You’ve Failed A Hotel Inspection When…

All licensed hotels, whether they’re a luxurious high-rise property or a scuzzy dive, have certain standards they must maintain in order to continue reaping the benefits of being a part of something larger than themselves. In other words, if a … Continue reading

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The People In Hook’s Neighborhood: Sunday Edition.

(Yes, I realize it’s Friday. Shut up.) “Why Sunday? What makes that day so special, Hook”, you ask? Well, as I write this, it is my first day back since the Staycation from Hell. “What made it the Staycation from … Continue reading

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Told You We’d Be Revisiting This Topic Soon…

There have been many disturbing travel trends in Niagara of late. More toothless hookers than I’m comfortable writing about. An upswing in the number of drunken moms on Sunday morning. More cheap people in one city at one time than … Continue reading

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Customer Service, Hook Style.

HOOK’S NOTE:  We’re going to dispense with the foreplay again and get right to it. I know what you’re thinking, but as much as I love foreplay, sometimes you have to get right to the good stuff in order to … Continue reading

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