Tag Archives: Guests

What’s The Hook Up To Now?

That’s a damn good question, isn’t it? I’m glad I thought of it. Now let’s get to it shall we? One)  “Whose decision was it to bring our guests closer to the Falls than ever?”  It’s been two weeks since … Continue reading

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You Know You’ve Failed A Hotel Inspection When…

All licensed hotels, whether they’re a luxurious high-rise property or a scuzzy dive, have certain standards they must maintain in order to continue reaping the benefits of being a part of something larger than themselves. In other words, if a … Continue reading

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The People In Hook’s Neighborhood: Sunday Edition.

(Yes, I realize it’s Friday. Shut up.) “Why Sunday? What makes that day so special, Hook”, you ask? Well, as I write this, it is my first day back since the Staycation from Hell. “What made it the Staycation from … Continue reading

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Told You We’d Be Revisiting This Topic Soon…

There have been many disturbing travel trends in Niagara of late. More toothless hookers than I’m comfortable writing about. An upswing in the number of drunken moms on Sunday morning. More cheap people in one city at one time than … Continue reading

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Customer Service, Hook Style.

HOOK’S NOTE:  We’re going to dispense with the foreplay again and get right to it. I know what you’re thinking, but as much as I love foreplay, sometimes you have to get right to the good stuff in order to … Continue reading

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More Fun On The Phone With The Hook.

Once again, I’ve decided to inspire a collective question among my readership. And not just, “Why the hell are we reading this blog? After all, there are literally a billion cat videos on YouTube, and there’s still some paint drying … Continue reading

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Sometimes Bits ‘n Bites Are All I Get.

A bellman truly is a fly on the wall – that often gets swatted away far too soon. No wonder my ears are always ringing… At any rate, today’s glorious ode to life in the hospitality trenches and virtual literature … Continue reading

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