Tag Archives: Hospitality

The Hook Saves The Day?

Maybe not, but I’m sure gonna try. The hotel recently received their service scores for January; the month isn’t over yet, but the results were… less than stellar to say the least. After almost twenty years in the hospitality game … Continue reading

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The Hook Weighs In…

A recent 20/20 report ( “True Confessions: Hotel Horrors.” I love their flair for understatement)  extolled the virtues of outwitting the hotel service industry by employing a series of “tips” provided by a ten-year veteran of the industry.  Some of … Continue reading

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