Tag Archives: bellmen

The Hook Saves The Day?

Maybe not, but I’m sure gonna try. The hotel recently received their service scores for January; the month isn’t over yet, but the results were… less than stellar to say the least. After almost twenty years in the hospitality game … Continue reading

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I’m Not Customer Support, People!

But that doesn’t mean guests don’t think I have all the answers. It has to be the glasses. And the pasty, white guy complexion And the tech support demeanor. Either way, people ask me a lot of questions and so … Continue reading

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The Hook’s Guide To Being A Non-Sucky Traveling Dad.

They put the “over” in overwhelmed, the “father” in fatherhood and at times, the “dumb” in dumbass. They are everywhere, across the highways and byways of the global hospitality industry. They are legion. I walk among them, but I am … Continue reading

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I Know You’re Busy Watching Football, But If You Have A Minute…

I’ve seen it all today. Psychotic strippers-turned-escorts. Maniacal rugrats on sugar-fueled rampages across the lobby landscape. The biggest, meanest, bully I’ve ever encountered in seventeen years in the hospitality trenches. A colleague who bent over like a two-dollar hooker for … Continue reading

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Five Minutes of My Life.

Experiment time, kids! Here is a brief snippet of my day, written before the first call of my shift. And nothing more. Shall we begin? So, despite my best efforts to the contrary, Sunday is here. Again. At the moment, … Continue reading

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Happy Halloween… You Maniacs.

Well, it’s that time of year again. The walls between worlds have grown weak, allowing all manner of darkness – and dark things – to walk this dimension. But you know what’s really scary to a bellman, kids? I’ve been … Continue reading

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Saturday Morning Shenanigans With The Hook.

The request appeared simple enough when the hotel’s switchboard operator conveyed it over the crackling line. “Go to Room X, pick up a package and deliver it to Room Y.” Of course, as you already know full well… NOTHING is … Continue reading

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