Tag Archives: bellmen

The Mother Of All Meltdowns.

HOOK’S NOTE:  Yes, I’m still burnt-out. However, I’m still fighting the good fight while serving haranguing travelers of every variety. This is how I’m doing my part to unite the human race; by treating everyone badly. After eighteen-plus years in … Continue reading

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The Hook’s Purge: Things I Hate.

Hate shared is hate no more. Or something like that. Today, kids, I’m going to cut loose – not that I don’t do that anyway – and regale you with a list of all some of the things that drive … Continue reading

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“You Really Said THAT, Hook?”

There’s a reason why I’ve inspired more hotel managers to have eye rolls than TripAdvisor, kids. I tend to say things other hospitality workers would never even think, much less say to a guest. For example, when a guest in … Continue reading

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The Hook Saves The Day?

Maybe not, but I’m sure gonna try. The hotel recently received their service scores for January; the month isn’t over yet, but the results were… less than stellar to say the least. After almost twenty years in the hospitality game … Continue reading

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I’m Not Customer Support, People!

But that doesn’t mean guests don’t think I have all the answers. It has to be the glasses. And the pasty, white guy complexion And the tech support demeanor. Either way, people ask me a lot of questions and so … Continue reading

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The Hook’s Guide To Being A Non-Sucky Traveling Dad.

They put the “over” in overwhelmed, the “father” in fatherhood and at times, the “dumb” in dumbass. They are everywhere, across the highways and byways of the global hospitality industry. They are legion. I walk among them, but I am … Continue reading

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I Know You’re Busy Watching Football, But If You Have A Minute…

I’ve seen it all today. Psychotic strippers-turned-escorts. Maniacal rugrats on sugar-fueled rampages across the lobby landscape. The biggest, meanest, bully I’ve ever encountered in seventeen years in the hospitality trenches. A colleague who bent over like a two-dollar hooker for … Continue reading

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