Tag Archives: bellmen

What’s The Hook Up To Now?

That’s a damn good question, isn’t it? I’m glad I thought of it. Now let’s get to it shall we? One)  “Whose decision was it to bring our guests closer to the Falls than ever?”  It’s been two weeks since … Continue reading

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You Know You’ve Failed A Hotel Inspection When…

All licensed hotels, whether they’re a luxurious high-rise property or a scuzzy dive, have certain standards they must maintain in order to continue reaping the benefits of being a part of something larger than themselves. In other words, if a … Continue reading

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The Mother Of All Meltdowns.

HOOK’S NOTE:  Yes, I’m still burnt-out. However, I’m still fighting the good fight while serving haranguing travelers of every variety. This is how I’m doing my part to unite the human race; by treating everyone badly. After eighteen-plus years in … Continue reading

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The Hook’s Purge: Things I Hate.

Hate shared is hate no more. Or something like that. Today, kids, I’m going to cut loose – not that I don’t do that anyway – and regale you with a list of all some of the things that drive … Continue reading

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“You Really Said THAT, Hook?”

There’s a reason why I’ve inspired more hotel managers to have eye rolls than TripAdvisor, kids. I tend to say things other hospitality workers would never even think, much less say to a guest. For example, when a guest in … Continue reading

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The Hook Saves The Day?

Maybe not, but I’m sure gonna try. The hotel recently received their service scores for January; the month isn’t over yet, but the results were… less than stellar to say the least. After almost twenty years in the hospitality game … Continue reading

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I’m Not Customer Support, People!

But that doesn’t mean guests don’t think I have all the answers. It has to be the glasses. And the pasty, white guy complexion And the tech support demeanor. Either way, people ask me a lot of questions and so … Continue reading

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