Tag Archives: bellmen

The Bellman Chronicles Revisited.

Posted on 2019/02/16 by The Hook

I haven’t written much about my life in the hospitality trenches lately so here’s a brief look into my world. As a bellman I have one goal to achieve while I’m on a call (in lay terms that refers to … Continue reading →

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What’s The Hook Up To Now?

Posted on 2018/01/23 by The Hook

That’s a damn good question, isn’t it? I’m glad I thought of it. Now let’s get to it shall we? One)  “Whose decision was it to bring our guests closer to the Falls than ever?”  It’s been two weeks since … Continue reading →

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You Know You’ve Failed A Hotel Inspection When…

Posted on 2017/12/14 by The Hook

All licensed hotels, whether they’re a luxurious high-rise property or a scuzzy dive, have certain standards they must maintain in order to continue reaping the benefits of being a part of something larger than themselves. In other words, if a … Continue reading →

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The Mother Of All Meltdowns.

Posted on 2016/07/18 by The Hook

HOOK’S NOTE:  Yes, I’m still burnt-out. However, I’m still fighting the good fight while serving haranguing travelers of every variety. This is how I’m doing my part to unite the human race; by treating everyone badly. After eighteen-plus years in … Continue reading →

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The Hook’s Purge: Things I Hate.

Posted on 2016/05/27 by The Hook

Hate shared is hate no more. Or something like that. Today, kids, I’m going to cut loose – not that I don’t do that anyway – and regale you with a list of all some of the things that drive … Continue reading →

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“You Really Said THAT, Hook?”

Posted on 2016/03/28 by The Hook

There’s a reason why I’ve inspired more hotel managers to have eye rolls than TripAdvisor, kids. I tend to say things other hospitality workers would never even think, much less say to a guest. For example, when a guest in … Continue reading →

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The Hook Saves The Day?

Posted on 2016/01/27 by The Hook

Maybe not, but I’m sure gonna try. The hotel recently received their service scores for January; the month isn’t over yet, but the results were… less than stellar to say the least. After almost twenty years in the hospitality game … Continue reading →

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I’m Not Customer Support, People!

Posted on 2016/01/18 by The Hook

But that doesn’t mean guests don’t think I have all the answers. It has to be the glasses. And the pasty, white guy complexion And the tech support demeanor. Either way, people ask me a lot of questions and so … Continue reading →

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The Hook’s Guide To Being A Non-Sucky Traveling Dad.

Posted on 2015/09/02 by The Hook

They put the “over” in overwhelmed, the “father” in fatherhood and at times, the “dumb” in dumbass. They are everywhere, across the highways and byways of the global hospitality industry. They are legion. I walk among them, but I am … Continue reading →

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I Know You’re Busy Watching Football, But If You Have A Minute…

Posted on 2015/02/01 by The Hook

I’ve seen it all today. Psychotic strippers-turned-escorts. Maniacal rugrats on sugar-fueled rampages across the lobby landscape. The biggest, meanest, bully I’ve ever encountered in seventeen years in the hospitality trenches. A colleague who bent over like a two-dollar hooker for … Continue reading →

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