Tag Archives: Guests

More Fun On The Phone With The Hook.

Once again, I’ve decided to inspire a collective question among my readership. And not just, “Why the hell are we reading this blog? After all, there are literally a billion cat videos on YouTube, and there’s still some paint drying … Continue reading

Posted in Hotel Life | Tagged , , , , , , | 21 Comments

Sometimes Bits ‘n Bites Are All I Get.

A bellman truly is a fly on the wall – that often gets swatted away far too soon. No wonder my ears are always ringing… At any rate, today’s glorious ode to life in the hospitality trenches and virtual literature … Continue reading

Posted in Hotel Life | Tagged , , , , , , | 24 Comments

Ten Travelers.

Ten travelers stand in a hotel lobby, complete strangers to one another, bound only by their temporary location in time and space. Silently I sit at my desk, my perch, my observation post in the greatest experiment in all of … Continue reading

Posted in Hotel Life | Tagged , , , , , , | 19 Comments

The Hook – In A Nutshell Post.

Be forewarned, gentle readers, this post shoots straight from the hip. There will be no long, wind-baggy rants before we get to the point. I’m not interested in replicating the brilliance of, “It was the best of times,” and all … Continue reading

Posted in Hotel Life | Tagged , , , , , | 45 Comments

Frozen: My Day In A Nutshell.

It may be Valentine’s Day weekend, but there’s little love in my heart right now. But only because love can’t pierce the layer of Canadian ice surrounding my ticker at the moment. Not only is it unbelievably-cold, but guests have … Continue reading

Posted in Hotel Life | Tagged , , , | 26 Comments

A Little (Sad) Truth.

I’m the first to admit, my life as a bellman is anything but boring; in fact, many people think I embellish my hotel adventures. Of course, anyone who knows the real me knows I would never do that. I’m not … Continue reading

Posted in Hotel Life | Tagged , , , , , | 16 Comments

The Hook Saves The Day?

Maybe not, but I’m sure gonna try. The hotel recently received their service scores for January; the month isn’t over yet, but the results were… less than stellar to say the least. After almost twenty years in the hospitality game … Continue reading

Posted in Hotel Life | Tagged , , , , , , , | 29 Comments

Pay No Attention To The Hook Behind The Curtain…

Well, I’d like you to pay attention for a few minutes… longer if you’re a slow reader. But after that, feel free to return to your search for the greatest pet shaming pic/video of all time. I was recently reminded … Continue reading

Posted in Hotel Life | Tagged , , , , , , | 30 Comments

How Not To Train Your Bellman.

To anyone considering pursuing a career in the hospitality biz: Do don’t do this while away from home!  I am a self-trained Wisenheimer with a lifetime of experience. Not to mention the fact I have a horseshoe firmly lodged in … Continue reading

Posted in Hotel Life | Tagged , , , , , , | 23 Comments

Walking The Minefield That is The Hotel Biz.

After almost-two decades in the hospitality circus biz, it’s safe to say I’ve encountered more “fascinating souls” (i.e nut bars), than the average soul. And so it’s not out of the realm of possibility to imagine that every once in … Continue reading

Posted in Hotel Life | Tagged , , , , , , , , , , , , , | 19 Comments