An Elevator Ride With The Hook…

…is never boring, kids.

The average elevator ride is ninety seconds. In spite of what your husbands may have led you to believe, ladies, it is quite difficult to extract extreme amounts of pressure from ninety seconds. The exception, however, is an elevator ride with yours truly.

I recently escorted a nice middle-aged lady from Quebec and her unusually-quiet young son to their car from their room. (I had their luggage so it wasn’t as creepy as it sounds.) We weren’t in the elevator more than three seconds before it stopped and two young ladies joined us.

One of the ladies, a short brunette who was… you know what? I feel strange criticizing this woman’s appearance (gals get enough of that in our society), so I’m just going to say she would never be mistaken for Kim K and that she was dressed like she was about to paint her apartment and leave it at that.

At any rate, she had stopped by the Bell Desk earlier in the morning and stood there like a foul-mouthed, slacked-jawed yokel as I attempted to explain the concept of a full service hotel to her. Needless to say, she didn’t get it. An hour later, I was face-to-face with her again and this time she was accompanied by a female friend who was equally clueless and crass.

CRASS FRIEND:  (Staring at my cart before looking at me.)  Hey! What are you… oh wait, you work here!

ME:  Exactly! So don’t even think about saying it!

As hard as it is to believe, the words escaped my lips before my brain could catch up.  But I stand by my statement. I knew she had taken one look at my cart and thought I was a guest who had been given his own luggage rack.

CRASS FRIEND:  Yeah… I thought you had been gave your own cart thingie!

If only my skills were transferable to the gaming floor.

My guest just rolled her eyes. Crass Friend continued to earn her name.

CRASS FRIEND:  Hey… what are you doing here with us anyway? Why aren’t you on the service elevator?

ME:  If I rode the service elevator, miss, I wouldn’t get to spend time with lovely guests such as yourself.

I really have to start carrying aloe vera to hand out to guests. Still, she got the point and lowered her head in utter defeat. But I wasn’t ready to let it go, not by a mile.

ME:  I may be the “help”, but I like to accompany my guests downstairs sometimes.

Fortunately for CF, the elevator arrived a second later and she was able to slink away with her guest tail between her legs. My guest, however, was beaming.

NICE QUEBEC LADY:  Oh, that was wonderful, Robert!  (Not words I hear often from a female.)   You put that despicable woman in her place! And then some!

ME:  It’s what I do. Granted, my approach isn’t taken straight from the employee handbook… but it does the job.

NQL:  It certainly does! She’ll think twice before being so rude to a bellman again!

And that’s why I do it, folks. That, and the poverty-class wage (before taxes), of course.

See you in the lobby, friends…

About The Hook

Husband. Father. Bellman. Author of The Bellman Chronicles. Reader of comic books and observer and chronicler of the human condition. And to my wife's eternal dismay, a mere mortal and non-vampire. I'm often told I look like your uncle, cousin, etc. If I wore a hat, I'd hang it on a hat rack in my home in Niagara Falls, Canada. You can call me The Hook, everyone else does.
This entry was posted in Hotel Life and tagged , , , , , . Bookmark the permalink.

17 Responses to An Elevator Ride With The Hook…

  1. davidprosser says:

    Are these people genuine dimwits or just the ones who think it’s clever to put the ‘help’ in their place? I also worked in a hotel some years ago and was faced down by a woman with a very imperious manner. I was polite and held my own but she obviously felt far superior to me.(I doubt she would have if she’s known of the title but that’s by the by).
    A little over a week later I was shopping for a gift and who should be behind the counter in the store but my new friend.As the customer should I have now played the superior person? No way but there are still those who do.
    Hugs

  2. I think you and I would get along pretty well.
    I once has some snotty client say, ‘You can’t speak to me like that!’
    ‘I just did.’

  3. charflew23 says:

    Your way with words doesn’t surprise me, it’s the people on the receiving end that surprise me!

  4. Hook: stemming the tide of customer idiocy, one quip at a time

  5. My goodness. These folks are just plain rude. Nice job Hook.

  6. Paul says:

    Nicely done Hook. 😀

  7. Well done, indeed.
    Lol, “the help.” Should’ve made her a chocolate pie…

  8. curvyroads says:

    Awesome treatment of that crass woman! And so glad the nice lady showed some appreciation too! Win-win 🙂

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s