In my ongoing quest to be the best Hook I can be, I’ve been doing some soul searching and I’ve come to an inescapable conclusion.
I’m like a one hit wonder.
Minus the one hit, of course.
Over the years, I’ve cultivated a relationship or two with some of the hotel’s regulars, some of whom are quite, shall we say, colorful?
One such guest – we’ll call him Hal – is an old-fashioned, no-holds-barred drunk, straight out of a 1970s sitcom. I was assisting Hal recently and as we made our way down the hall, he stopped at a housekeeper’s cart to make a point – in his own way.
“I’m a lush and I own it, Robert! There’s no two ways about it! I’m like this here bottle of cleaning fluid that you can see through… what you see is what you get!”
I gave Hal a moment to relish his contemplative superiority and then I brought him down to Earth.
I reached for a wet cleaning cloth, tossed it in my hand and let Hal have it with both barrels.
“Actually, you’re like this cloth…. you both need to dry out.”
You’ve heard of “tough love”?
I give “tough service”.