Anyone care to hazard a guess?
I’ll give you a hint: It’s not “cockroach” or “bed bug” (yes, that’s technically two words, but go easy on me, I’m tired.) or any sort of insect, for that matter.
And it’s not “filth”. Although, a mess is a byproduct of this word.
Here it is, the word guaranteed to inspire terror in the hearts of travelers everywhere…
Yes, the hotel is under construction.
Pray for The Hook.
All a front desk agent has to do is utter this dreaded word and he can watch the color literally drain from a guest’s face. Nothing – and I mean nothing – inspires white-hot rage and anxiety in a guest like this combination of vowels and consonants.
If you check into a hotel and an employee uses this word, your world trembles and shakes. Renovations mean:
- No pool, gym or fine dining.
- Construction workers straight from the bowels of Hell lurking in the lobby and halls.
- Jackhammers and drills at 5 a.m.
- An earth-shattering absence of fun.
5 GUEST REACTIONS TO THE HOTEL’S RENOVATIONS
- “Renovations? Why would you do something so stupid?
- “Am I going to be charged extra for this?”
- “Can’t they wait until we leave?”
- “THIS IS BULLSHIT! THEY KEPT THIS A SECRET ON PURPOSE! (We didn’t)
- “Renovations?” I don’t even know what that words means, but I’m guessing it’s not good!”
I sympathize with guests who are inconvenienced by the hotel’s construction schedule, but they fail to acknowledge a few irrefutable truths. Such as:
1) No one – and I mean no one – is more put out than hotel staff when it comes to renovations. We have to share our elevators and resources with construction workers, some of whom are rude, belligerent and just plain stupid. Don’t get me wrong, I have great respect for anyone who can swing a sledgehammer or knows their way around a construction site, but there is no excuse for harassing housekeepers in the elevators or using $3,000 luggage carts to haul supplies around.
2) The end result of renovations is an upgraded hotel. Who wants to stay in a place that looks like time passed it by?
3) Renovation projects pump much-needed funds back into the economy, which benefits everyone on some level. For example, based on what I’ve seen in the last few weeks, the local liquor/beer stores are enjoying a bump in business….
AND NOW… OTHER BLOGS WORTH CHECKING OUT!
I’m overwhelmed with the book writin’ thing right now, but fortunately WordPress is populated by hundreds of talented bloggers I can
poach from, promote.