Sadly, the answer is no.
One of the first lessons we learn as “wee kiddies” is dripping with irony…
DON’T JUDGE A BOOK BY ITS COVER.
So simple, yet so difficult to hold onto when we reach adulthood. Take me, for example. The last few years I’ve spent in the hospitality trenches have honed my “people skills”, but any skill is useless if you refuse to access it each and every time you need it.
And besides, here in the Western world. our entire society is predicated on the concept of judging others! We judge everyone. It’s the simple truth.
But let’s get to the heart of this particular matter, shall we?
An old married couple of Eastern European descent approached my desk recently. I couldn’t identify their dialect, but one thing was certain; they were hoppin’ mad about something! She was seething with tension (And very vocal about it!) and he was mumbling while lowering his head. To be fair, he was probably concerned for his safety; she was tiny yet mighty!
She threw the valet parking tag on my desk until I informed her of just where she could take it (Not there!) and she stormed off to the Valet Desk while he fished out a luggage tag for their bags. I retrieved the luggage, but they had both gone outside by the time I returned!
Their car was going to be at least ten minutes, but they decided fighting outside was their best bet – that way they could catch a cold while inducing a heart attack simultaneously! I decided to steer clear of this debacle and dropped their “luggage” – all they had were small duffels and plastic bags – at a bench closest to their combat zone.
I returned the empty cart to our back room and returned to an astonishing sight: the wife was standing at my desk pleading with my colleague to ensure I received the $5 top she had left for me!
It was like a switch had been turned inside her little immigrant brain, inducing smiles and kindness. She waved goodbye to me and headed back out to her van to meet her equally happy hubby. At first I simply assumed their meds had kicked in, but then it dawned on me…
They were mad at each other, not The Hook.
I felt like a complete fool. Especially when my next storage call – a pleasant-mannered American couple in their fifties – stiffed me after I not only took their cart outside, but loaded their vehicle as well!
I really am a dumb ass sometimes…
ON A PERSONAL NOTE…
June 9. 2012 10 A.M – 7 P.M.
Scotiabank Convention Centre
Niagara Falls. Ontario. Canada
For full details, click here, fan boys and girls!