Where to begin?
What about a Travel Tip?
LET YOUR KIDS BE KIDS!
Too many people send their children to my desk to secure a cart. Never mind the fact there are over 900 rooms in my hotel and thousands of strangers wandering the halls, children shouldn’t be doing their parents’ dirty work. We can’t give them a cart so they have to return to the room empty-handed and confused. They know Mom and Dad are going to grill them and they really don’t know what to say.
Parents: let your kids enjoy their all-too-brief childhood!
AS FOR MY DAY..
My first call was a sweet old lady, her middle-aged daughter and her grandson with the glazed look in his eyes. I was smiling – for once – when I arrived at the room; I had passed a grumpy father and son team dragging armfuls of plastic bags down on their own. They just looked so unhappy and it was so unnecessary that I couldn’t help but chuckle.
At any rate, I loaded the duffel bags, cooler, microwave – yes, microwave – and assorted pieces on to my trusty cart and proceeded to wait downstairs in the cold. Again.
To be clear, I only wait outside when the guest assures me the vehicle is waiting. Unfortunately, my guests are frequently wrong. These particular guests promptly joined me outside – Grandma wanted to smoke anyway – and with in ten minutes Dad arrived.
Dad turned out to be grumpy Man! He was actually very friendly. And accident prone; he almost broke his watch placing the bags in the car and he bumped his head on the trunk! To his credit he kept smiling! And so was The Hook.
Until my next call when I discovered the north tower service elevators and service areas smelled like the New York city sewer system! Turns out one of the basement sump pumps was malfunctioning. And how. The fumes didn’t reach the guest areas but that didn’t stop a few of the travelers I encountered from having a rotten mood they felt compelled to share.
An older gentleman was beginning to lose what little patience he had left with the crowd of rugrats – and twenty-something douchenozzles – rampaging through the lobby.
FED-UP OLD MAN: These crazy kids have no respect!
He actually used the term “crazy kids”! He then attempted to raise his fist but he was so old his body had began to betray him, so I rushed over and began shaking my fist!
He started laughing so hard he began to cough one of those really deep “old person coughs” that seem to never end. Fortunately, he recovered quickly. And speaking of quick recoveries…
This douchenozzle ran into our back room, grabbed a bell cart and ran back out – in a flash!
This guy was so fast he slipped in and out before four of us could even react. Of course, I was elected to deal with our thief – I’ve never been one to shy away from going toe to toe with a guest – but things took an unexpected turn..
He had that “deer in headlights” look when I approached him and explained the concept of full-service. His wife’s obvious embarrassment at picking such a clueless mate actually helped defuse what could have been a volatile situation. In fact, my colleagues were disappointed by the anticlimactic ending; he thanked me for the help and tipped the bellman who finally delivered the luggage!
You see folks, holiday miracles aren’t that rare after all!
On that note, do yourselves a favor and leave something behind when the new year arrives; I leave it to you to decide what but I guarantee you’ll live a better life. And a better life makes for better posts!
Of course, a hotel full of douchebags doesn’t hurt either.
Happy New Year, everyone.