I’m no expert, but I believe the stars and planets were in perfect alignment on Sunday, November 27 at 10:33 am when I found myself at the heart of a cosmic event.
A GUEST STOOD UP FOR THE HOOK!
The best part? I didn’t even solicit her defensive action in any way, she simply rose to the challenge and earned my undying devotion in the process. Here’s the skinny…
ANOTHER CRAZY SUNDAY…
Of course, the lobby is packed with hung over, sweaty, sexually frustrated twentysomethings, crazy families and the rest of the usual suspects. They’re all pacing back and forth, cursing everyone else for their failure to get their sorry asses out of bed early enough to avoid the check-out rush.
Nothing unusual so far, right? Par for the course.
I get a call, head upstairs and meet a nice married couple in their thirties. They seemed pleasant – a big plus for a Sunday – but unassuming. We meet up downstairs after we both encounter long lines for our individual elevators (again, par for the course) and I realize their car is nowhere to be found. The bellman receives priority service for cars he requests – in order to expedite the seemingly endless line of cars – but something went haywire this time around.
That’s when things got interesting.
After a few minutes of waiting on the valet deck, the wife sent her hubby inside to assess the situation; the poor guy just shuffled around as the line for the Valet Desk moved slooowly…
Wifey wasn’t having any of that. She marched inside, grabbed their tag from him and moved to the front of the line!
AWESOME FEMALE GUEST: (Addressing the Valet supervisor) What do you mean the car isn’t here? Our bellman called for it! He has other people to help!
It should be noted that her temper only flared after it became clear the Valet department was at fault. She was actually a very nice young lady.
And so we chatted while the crowd grew and the cars continued to pull up; but not their car. We waited a few more minutes.. and a few more… and then since we were getting so good at it, we waited some more! Finally, the supervisor came out with their keys and an apology, which the husband readily accepted with an “That’s all right.”. She, however, was not amused.
AFG: This is not all right! This guy has more rooms to help. He could have been making more money instead of standing here in the cold! Are you going to cover his lost tips?
The supervisor, completely emasculated, made sure to tuck in his tail as he quickly scurried back inside to face even more ridicule from angry guests. It’s not easy running a Valet department in a thousand-room hotel, especially on a Sunday.
Getting back to me though, I followed my champion and her hubby to their car where she shed some light on her behavior.
AFG: I used to work in the hospitality industry, so I understand what you’re going through. You’re trying to make a buck and these guys messed up the works!
She actually used a different word, but “messed up” is WordPress-friendly, so there you go!
THE HOOK: In their defense, there a million variables that can work against me on any given day; it was just their turn to be one of them, I guess.
AFG: You’re being diplomatic. The screwed up, plain and simple! I don’t know how you stayed so calm. Still it’s over, so here you go. (hands me a big tip!) We’ll see you soon.
THE HOOK: I write a blog, so my frustrations are reserved for the internet. You’ll be going in there as soon as I can make the time. Thanks again!
AFG: Sounds good to me!
And so we parted ways, the cosmic moment passing as suddenly as it occurred. The rest of the day was uneventful – fortunately! I think it’s safe to say I’ll never see the likes of my champion again; people who rise to the defense of service personnel are as rare as honest politicians or well-adjusted pop stars.
Nevertheless, the memory will keep me smiling for days. Seriously.