Another series of nightmares.
A day off for The Hook! It was glorious! Not a window-licker in sight! Do you think I’ve used enough exclamation marks?
I had this nice family from Quebec (No, seriously!), and we were waiting for their car when these two little boys/animals started terrorizing their little boy and girl. They ran off with their bouncy ball and they just wouldn’t stop yelling. I simply marched over and held out one of my big hands until the little beggars got the point.
As we were making our way to their car, I felt my cart slow down slightly. I glanced back and sure enough, I had a little stowaway! One of the animals decided he’d rather hitch a ride with a different family.
I utilized the glare and added a stern“GET… OFF!”
Unfortunately, he didn’t pee himself.
I was caught up in one of those time/space distortions and actually had a nice family to serve! They had three kids in their early twenties, each one polite and respectful. Seriously.
We were heading through the mid-morning check-out rush when I noticed one of our carts sitting in the hallway. One of the daughters noticed I was distracted, so I explained how important it is to keep track of our equipment. I looked away for a moment, and realized her family had raced ahead. I looked back and she had disappeared.
She emerged a moment later, wheeling the empty cart! She returned it to our desk for me and earned my eternal gratitude and respect. To top it off, I managed to snag a decent tip from her Dad even though I disappeared with his daughter for a few minutes!
OLDER GUEST: “Could I have one of those.. you know.. those things people use to move their bags?”
THE HOOK: “A baby stroller?”
OG: “No, one of those rolly things your guests use to get their luggage to the room.”
THE HOOK: “You mean a wheelchair? A lot of guests use those…”
OG: No! (Laughing at this point)
THE HOOK: “Do you mean a bell cart, sir?”
If you can’t tease old people, who can you tease? Once I explained how things worked and I helped him, he tipped me twenty bucks, by the way. Clearly, I didn’t piss him off that much.
The end of the business week always brings out the nut jobs and peculiar souls. This day was no exception.
ANOTHER OLD GUEST: “Yes, I need my bags brought to Room 310 B, please.”
I just stood there for a moment, attempting to process the gentleman’s statement.
THE HOOK: “Excuse me sir?”
AOG:“Room 310 B.”
THE HOOK: “Can I see your key packet, sir?”
After a quick glance, the flickering lightbulb went off in my head.
THE HOOK: “Okay, sir, I’ll see you in a minute in Room 3108!”
Guests were freaking out because of the elevators. That’s the cold, hard truth.
“Why is it so busy right now?
Try listening to that eighty times, every… single….morning!
The elevators fill up after two floors and then they stop at every single floor. Do you see the problem?
Another day off! Just as my brain started to pour through my nostrils, too..