Is nothing sacred anymore?
I know the answer is a big “Heck, NO!”, but even after fourteen years in the hospitality industry I still find myself surprised by the depths to which people will sink while on vacation. And in front of their kids, no less.
Take the Asian gentleman who decided Easter Sunday was the perfect time to go postal, or in his case “samurai” and completely lose it when informed he couldn’t have his own luggage cart! First, he called one of my colleagues a “bastard” (!) after he was informed of our hotel’s policy. This was after he interrupted a bell call in progress in the middle of the Sunday morning rush.
In spite of his enlightenment, the gentleman insisted on posing the same question to The Hook who of course had no idea of what had just transpired. While the gentleman didn’t refer to me as a bastard, he wasn’t happy with the fact the answer remained the same.
CRAZY ASIAN: Your hotel is trying to raise my costs!
THE HOOK: The hotel doesn’t actually charge for the bell service, sir. You can leave a gratuity if you like…
CRAZY ASIAN: (Jumping up and down while waving his arms!) I DON’T WANT TO TIP!
Did I mention the Crazy Asian was holding his young son’s hand while he was flipping out? The little guy looked like he was trying to fly with one arm!
Finally, Crazy Asian gave up and stormed off, ranting and raving as he made his way through the stunned crowd that had just witnessed one of their fellow travellers make a complete and total ass out of himself. The Hook, meanwhile, found himself shaking and in dire need of a bottle of aspirin.