A guest approaches the Concierge Desk at a major hotel, slams his hand down and says, “Beer! Food! Game!”
Articulate, isn’t he?
In addition to being supremely rude, the guest in question is making a potentially deadly miscalculation.
A few years ago a rude guest could get treat hotel employees with disdain and contempt ad nauseum, confident in the power of professional ethics to keep employees’ tempers in check.
But this is 2010 douchebags – the times, they are a changin’!
Service industry positions yield a low rate of pay with the promise of gratuities to make up the difference. However, these days tips have shrunk while the odds of encountering hostility from customers and guests has sharply increased.
Consider for example, the packs of Jersey Shore wannabes who roam hotels, bars and restaurants, their wallets stuffed with daddy’s money and their internal organs already damaged by cigarettes, cheap liquor and recreational drugs, (in contrast to older people who damage themselves with prescription drugs forced into them by pharmaceutical companies desperate to enslave them, but I digress.)
Reinforced by the pack mentality, these yuppie spawn will openly mock those who have chosen to make their meager living serving them. And yet employers expect that the reward of minimum wage will keep employees from fighting back when bombarded by insults, hostility and non-existent tips.
Take it from The Hook, sooner or later, everyone has to push back or risk going insane. Especially if you don’t drink or smoke and can’t afford therapy.
This has in fact, been happening for some time across North America. Ask anyone in the service industry and they’ll tell you that not only have employees been fighting back, but guests are now firing back at them for being called out as cheap and rude.
Open warfare seems the inevitable next step. Personally, I don’t recommend betting on the douchebags.
See you in the lobby, kids…