Tag Archives: 20/20

The Year Ahead: Thirteen Fears.

I realize many of you are hanging, so I’ll keep this tight and to the point. Or not. Here are some things that scare the bejezzus out of me that I know I’ll be dealing with this year… 1) Crazy … Continue reading

Posted in Hotel Life | Tagged , , , , , , , | 79 Comments

The Hook Weighs In…

A recent 20/20 report ( “True Confessions: Hotel Horrors.” I love their flair for understatement)  extolled the virtues of outwitting the hotel service industry by employing a series of “tips” provided by a ten-year veteran of the industry.  Some of … Continue reading

Posted in Hotel Life | Tagged , , , , , , , , , , , | 74 Comments